Terms and conditions
Postage and Delivery:
Orders are shipped on the following business day from Airport West, Victoria. We use Australia Post and delivery times vary depending on your geographical location. You will receive a tracking number once your items are shipped and you can track your parcel and find out the estimated delivery time by visiting the Australia Post website.
Please contact us should you require your delivery more urgently and we can discuss other shipping options. Shipping will be paid by the buyer in the amount agreed by the seller at the time of purchase. Shipping is free Australia wide on orders over $100 (except during some sale periods).
Parcels sent though Australia Post are usually left in a 'safe place' if there is no one at the address at time of delivery. If you would like instructions on your parcel for the courier, please let us know by leaving us a message at check out.
If an item is lost during shipping, the total cost, including shipping will be refunded to the buyer by Cupcakes and Cola.
International shipping is available to New Zealand and the United States. We use Australia Post (tracked) for international orders and delivery times vary dependent on location. Australia Post estimates that delivery times will be between 5-10 business days. A flat rate shipping charge for international orders is $20 and shipping is free on orders over $200. Please note that all prices, including shipping fees and totals are in Australian Dollars.
Exchanges and Refunds:
Cupcakes & Cola Children’s Boutique endeavours to provide you with exceptional products, however if your item is faulty or you are unhappy with your purchase due to color or sizing or the item simply didn’t meet your expectations, please contact us within 14 days of receipt of your parcel and we will arrange an exchange or refund to the same value.
Cupcakes & Cola personally inspects each item to ensure that each item is of exceptional quality. If your item is damaged upon delivery, please contact us as soon as possible to discuss a suitable resolution.
No refunds or exchanges will be granted outside the 14 day period, once items are received. It is the customer’s responsibility to ensure that they have read the terms and conditions prior to making a purchase.
For accurate information about sizing prior to purchase, simply SMS your inquiry to 0412 972 555 and we will happily measure items for you so that you can shop with confidence...of course you can email us as well if you prefer!
To arrange an exchange or refund you can contact us by email at email@example.com or call us on 0412 972 555. For exchanges, once you have contacted us, return the item in the mail and include a self addressed envelope. All items must still be intact and in its original condition, unworn and with tags attached. We will post the exchange as soon as we have received the returned item.
No exchanges or refunds apply to End of Season Sales, unless the item is faulty.
As a way of saying thank you to our amazing customers, our Loyalty Program provides you with Loyalty Points, every time you purchase from our store.
When logged-in to your account, every time you spend $10, you will earn 1 point which has a value of .50 cents.
Points accrued are saved to your account and their value can be redeemed against any future purchases you make. To use your points, they must first be converted into a voucher, which can then be used to make full or part payment of a purchase.
Once Points are converted, vouchers have an expiry date of 12 months from the day they are created. Please contact us if you require any assistance.
Our pricing listed is charged in Australian Dollars AUD.
We will make every effort to ensure our pricing is current and up to date. We reserve the right to change our pricing without notice. All orders processed will be granted at the purchase price listed at the time of purchase.
All made to order and personalised items are excluded from all sales and storewide discounts.
Alphabet pillows, heart garlands, hot air balloons and buntings.
We will make every effort to ensure that our products are described and illustrated accurately on our website, and will provide the most accurate images to reflect the true colors of your item purchased.
If you are unhappy with your purchase due to incorrect description or color discrepancy, our 14 day return policy applies. No refund will be granted outside of the 14 days.
Custom made fabric orders- Please ensure that you choose your fabric carefully and provide an accurate description of items requested. We accept no responsibility for typographical errors made on your behalf. The colors displayed are as true to the original colors as possible. However, due to issues out of our control, such as personal screen display differences and calibration, colors may differ from screen to screen. Please consider this carefully when making your purchase as we will not cover costs related to returns based on this particular issue.
Feedback and Complaints:
Cupcakes and Cola pride ourselves on excellent customer service and all forms of feedback is welcomed. If there is something you are unhappy with or think we could improve, please contact us either by phone 0412 972 555 or email- firstname.lastname@example.org and we will try to resolve the issue as quickly as possible.
Cupcakes and Cola are not responsible for any health or safety concerns once the buyer has received the item. If any harm has incurred from the items purchased by the buyer, Cupcakes and Cola share no responsibility.
When a buyer completes checkout, they acknowledge and accept all terms and conditions prior to purchase.
These terms are subject to change.