Terms and conditions

Postage and Delivery:

Items are shipped on the following business day from Airport West Victoria. We use Australia Post and delivery times vary depending on your geographical location. A tracking number will be emailed once your items are shipped and you can track you parcel and find out the estimated delivery time by visiting the Australia Post website. Please contact us should you require your delivery more urgently and we can discuss other shipping options. Shipping will be paid by the buyer in the amount agreed upon by the seller at the time of purchase, Shipping is free Australia wide on all orders over $70. If an item is lost during shipping, the total cost, including shipping will be refunded to the buyer by Cupcakes and Cola. 

Exchanges and Refunds:

Cupcakes & Cola Children’s Boutique endeavours to provide you with exceptional products, however if your item is faulty or you are unhappy with your purchase due to color or sizing or the item simply didn’t meet your expectations, please contact us within 14 days of receipt of your parcel and we will arrange an exchange or refund to the same value.

Cupcakes & Cola personally inspects each item to ensure that each item is of exceptional quality. If your item is damaged upon delivery, please contact us as soon as possible to discuss a suitable resolution.

No refunds or exchanges will be granted outside the 14 day period once item once item is received. We allow 2-3 business days for delivery from time of purchase. It is the customer’s responsibility to ensure that they have read the terms and conditions prior to making a purchase. All items must still be intact and in its original condition, unworn and with tags attached.

To arrange an exchange or refund you can contact us by email at info@cupcakesandcola.com.au or call us on 0412 972 555. For exchanges, once you have contacted us, return the item in the mail and include a self addressed envelope. We will post the exchange as soon as we have received the returned item.

No exchanges or refunds apply to end of season sales, unless the item is faulty.

Loyalty Points: 

Shop with us to earn loyalty points to save on future purchases. Loyalty points are calculated at 1 point for every $10 spent and 1 Loyalty Point has a value of .50c. Loyalty points are cumulative and balances are available to view when signed into your account.

To use your Loyalty Points to save on your next purchase, convert your points into a voucher which needs to be entered at checkout. Once points are converted, vouchers have an expiry date of 12 months from the day they are created. Please contact us by phone on 0412 972 555 or email - info@cupcakesandcola.com.au should you have any questions regarding your points or vouchers. 

Pricing:

Our pricing listed is charged in Australian Dollars AUD.

We will make every effort to ensure our pricing is current and up to date, We reserve the right to change our pricing without notice. All orders processed will be granted at the purchase price listed at the time of purchase.  

Discounts/Sales:

All made to order and personalised items are excluded from all sales and storewide discounts.

Items include:

Alphabet pillows, door hangers, hot air balloons and buntings.

Product Descriptions:

We will make every effort to ensure that our products are described and illustrated accurately on our website, and will provide the most accurate images to reflect the true colors of your item purchased.

If you are unhappy with your purchase due to incorrect description or color discrepancy, our 14 day return policy applies. No refund will be granted outside of the 14 days.

Personalised Items:

Custom made fabric orders- Please ensure that you choose your fabric carefully and provide with accurate description of item requested. We accept no responsibility for typographical errors made on your behalf. The colors displayed are as true to the original colors as possible.  However, due to issues out of our control, such as personal screen display differences and calibration, colours may differ from screen to screen. Please consider this carefully when making your purchase as we will not cover costs related to returns based on this particular issue.

Feedback and Complaints:

Cupcakes and Cola pride ourselves on excellent customer service and all forms of feedback is welcomed. If there is something you are not happy with or you think we could improve on please contact us either by phone 0412 972 555 or email- info@cupcakesandcola.com.au and we will try to resolve the issue as quickly as possible.

LEGALITIES

Cupcakes and Cola are not responsible for any health or safety concerns once the buyer has received the item. If any harm has incurred from the items purchased by the buyer, Cupcakes and Cola share no responsibility.

When a buyer completes checkout, they acknowledge and accept all terms and conditions prior to purchase.

These terms are subject to change.