Terms and conditions of use - Cupcakes and Cola Children's Boutique

Terms and conditions

Postage and Delivery:

Orders are shipped on the following business day from Airport West, Victoria. We use Australia Post and delivery times vary depending on your geographical location. You will receive a tracking number once your items are shipped and you can track your parcel and find out the estimated delivery time by visiting the Australia Post website.

Please contact us should you require your delivery more urgently and we can discuss other shipping options. Shipping will be paid by the buyer in the amount agreed by the seller at the time of purchase. 

Parcels sent though Australia Post are usually left in a 'safe place' if there is no one at the address at time of delivery. If you would like instructions on your parcel for the courier, please let us know by leaving us a message at checkout. 

If a parcel is lost in transit, the total cost, including shipping will be refunded to the buyer by Cupcakes and Cola. If a parcel is delivered and is missing after delivery, owner onus may apply.

Exchanges and Refunds:

Cupcakes & Cola Children’s Boutique endeavors to provide you with exceptional products, however if your item is faulty or you are unhappy with your purchase due to color or sizing or the item simply didn’t meet your expectations, please contact us within 14 days of receipt of your parcel and we will arrange an exchange or refund to the same value.

Cupcakes & Cola personally inspects each item to ensure that each item is of exceptional quality. If your item is damaged upon delivery, please contact us as soon as possible to discuss a suitable resolution.

No refunds or exchanges will be granted outside the 14 day period, once items are received. It is the customer’s responsibility to ensure that they have read the terms and conditions prior to making a purchase. 

For accurate information about sizing prior to purchase, simply SMS your inquiry to 0412 972 555 and we will happily measure items for you so that you can shop with confidence...of course you can email us as well if you prefer!

To arrange an exchange or refund contact us by email at info@cupcakesandcola.com.au or call us on 0412 972 555. Unless the item is faulty, all return shipping charges are at the cost of the customer. All items must still be intact and in their original condition, unworn and with tags attached. For exchanges, once the item/s are received by us, you will be charged the current shipping rate of $7.95 and we will send your replacement item/s. For refunds, once the returned item/s have been received by us, your refund will be processed. 

Loyalty Program: 

As a way of saying thank you to our amazing customers, our Loyalty Program earns you Loyalty Points, every time you purchase from our store.

When logged-in to your account, every time you spend $10, you will earn 1 point which has a value of .50 cents.

Points accrued are saved to your account and their value can be redeemed against any future purchases you make. To use your points, they must first be converted into a voucher, which can then be used to make full or part payment of a purchase. 

To view your Loyalty Points simply log-in and you will see your points and their value displayed under the Loyalty Points header, listed in “My Account”.

Once Points are converted, vouchers have an expiry date of 12 months from the day they are created. Please contact us if you require any assistance.

Note: Loyalty Points can only be applied to customers accounts if they are logged-in as a customer when they make a purchase. So make sure that you sign up for an account instead of choosing guest checkout! If purchasing as a 'guest' Loyalty Points cannot be earned.

Pricing:

Our pricing listed is charged in Australian Dollars AUD.

We will make every effort to ensure our pricing is current and up to date. We reserve the right to change our pricing without notice. All orders processed will be granted at the purchase price listed at the time of purchase.  

Product Descriptions:

We will make every effort to ensure that our products are described and illustrated accurately on our website, and will provide the most accurate images to reflect the true colors of your item purchased.

If you are unhappy with your purchase due to incorrect description or color discrepancy, our 14 day return policy applies. No refund will be granted outside of the 14 days.

Feedback and Complaints:

Cupcakes and Cola pride ourselves on excellent customer service and all forms of feedback is welcomed. If there is something you are unhappy with or think we could improve, please contact us either by phone 0412 972 555 or email- info@cupcakesandcola.com.au and we will try to resolve the issue as quickly as possible.

LEGALITIES

Cupcakes and Cola are not responsible for any health or safety concerns once the buyer has received the item. If any harm has incurred from the items purchased by the buyer, Cupcakes and Cola share no responsibility.

When a buyer completes checkout, they acknowledge and accept all terms and conditions prior to purchase.

These terms are subject to change.